Privacy Policy

Last updated: July 11, 2026

SaidWhen ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Service") available at https://saidwhen.com.

By using the Service, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, email address, and password when you register.
  • Profile information: Any additional information you choose to add to your profile.
  • Payment information: When you subscribe to a paid plan, payment is processed by our Merchant of Record, Paddle. We do not store your full credit card or payment details; these are handled directly by Paddle. We receive limited transaction data such as your name, billing country, and subscription status.
  • Communications: Information you provide when you contact us for support or other inquiries.
  • User content: Any content you submit, upload, or store using the Service.

1.2 Information Collected Automatically

  • Usage data: How you interact with the Service, such as features used, pages visited, and actions taken.
  • Device and log data: IP address, browser type, operating system, device identifiers, and access times.
  • Cookies and similar technologies: As described in the "Cookies" section below.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service.
  • Process transactions and manage your subscription (via Paddle).
  • Authenticate users and secure accounts.
  • Respond to your requests, questions, and support inquiries.
  • Send you service-related communications, including account notices and updates.
  • Send marketing communications where you have consented (you may opt out at any time).
  • Analyze usage to improve and develop the Service.
  • Detect, prevent, and address fraud, security issues, and technical problems.
  • Comply with legal obligations.

3. Legal Bases for Processing (for EEA/UK users)

Where the GDPR (or UK GDPR) applies, we process your personal data under the following legal bases:

  • Contract: To provide the Service you have requested.
  • Legitimate interests: To improve and secure the Service, provided these do not override your rights.
  • Consent: For marketing communications and certain cookies.
  • Legal obligation: To comply with applicable laws.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Payment processor: Paddle, our Merchant of Record, processes payments and related transaction data. See Paddle's Privacy Policy.
  • Service providers: Third parties that help us operate the Service (e.g., hosting, analytics, email delivery, customer support), bound by confidentiality obligations.
  • Legal and safety: When required by law, regulation, legal process, or to protect the rights, property, or safety of SaidWhen, our users, or others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will delete or anonymize your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, analyze usage, and improve your experience. You can control cookies through your browser settings, though disabling them may affect functionality.

Types of cookies we may use:

  • Essential cookies: Required for the Service to function.
  • Analytics cookies: Help us understand how the Service is used.
  • Preference cookies: Remember your settings and choices.

7. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Object to or restrict certain processing.
  • Request portability of your information.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at hello@saidwhen.com. We will respond in accordance with applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. Where required, we take appropriate safeguards to protect your information in accordance with this Policy and applicable law.

10. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will take steps to delete it.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SaidWhen Email: hello@saidwhen.com Website: https://saidwhen.com